BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

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Search BRUIN Support for help articles.

Our Best Answer : Internet Connection Support: Connection Issues, Troubleshooting, Speed Testing, and System Maintenance

HOW TO TEST YOUR INTERNET CONNECTION

Bellevue University's websites and services require a consistent high-speed internet connection. Use the instructions below to test your Internet's download, upload, and ping rates.

1 - Open a web browser and navigate to SPEEDTEST.NET
2 - On the Speedtest.net website, select GO.
3 - When the test is complete, verify that the download and upload speeds meet the minimum connection speeds for Bellevue University (25 Mbps) as stated on the Technical Requirements page. For best performance, "ping" rates should be under 150ms (milliseconds).

For additional support, please reference https://www.speedtest.net/help.

TROUBLESHOOTING INTERNET CONNECTION ISSUES

Internet connectivity issues may occur for several reasons. The following are some common issues and initial steps for troubleshooting.

• Hardware Issues – Restart your device and/or your networking equipment (i.e., home router, Wi-Fi access points, and modem). Restarting network equipment may take up to 10 minutes to fully reboot and reconnect.
• High Internet Traffic – Too many devices using the same network connection or high-traffic periods during the day (late afternoon and evening) may impact service. Try another type of connection (wired instead of wireless) or move to another location.
• Wireless Interference – Distance or obstacles between your device and your wireless access point may impact wireless connectivity. Try moving closer to the networking equipment or connecting to a wired network.
• Configuration or Software Issues – Check for updates to your device software, including your Internet Browser and operating system, or your networking equipment firmware. You should always refer to your networking equipment manufacturer's documentation before attempting to upgrade the firmware on your networking equipment.
• Internet Service Provider (ISP) Issues – Contact your ISP to determine if there are outages or disruption of services in your area.

BELLEVUE UNIVERSITY SYSTEM MAINTENANCE & AVAILABILITY

Even though they are not common, scheduled maintenance or other potential issues that may be beyond our control may affect the availability of Bellevue University Systems (e.g., BRUIN, Blackboard, etc.). In those rare circumstances, communication will be made available via:

• Bruin Connect
• Bruin Support Services Webpage
• Bellevue University 'Login' Webpage
• Bellevue University Mobile App (iOS / Android).

TECHNICAL ASSISTANCE

Contact Bruin Support Services for technical assistance.

Do you see something in this article you would like to provide feedback on? Let us know!

BRUIN Support Services provides assistance on a wide range of topics to students, faculty, and staff. The team is located inside the OneStop Welcome Center and can help with financial-related issues, transcript-related concerns, and technical support. Additionally, students can use the available meeting rooms to meet with their Enrollment Counselors or Student Coaches.

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

First and Last Name
Student ID
Phone Number
Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
Operating System (Windows, Mac)
Browser (Firefox, Chrome, IE, Edge, Safari, etc.)