Business Communication Certificate of Completion
Communicating clearly and competently in written, oral, and digital formats is critical to anyone’s professional success. The Certificate of Completion in Business Communication provides students with a solid foundation that covers a variety of functions related to an organization’s internal and external communications. Students are introduced to basic business communication concepts, theories, and techniques which will help students effectively and inclusively communicate with colleagues, supervisors, and customers. Students will learn how to appropriately communicate business information through development of written and verbal communications, creating presentations, and providing management support. This Certificate of Completion is designed to help professionals enhance their business communication skills.
You can build credit and add Certificates of Completion to your credentials as part of an undergraduate degree program — such as in the Associate of Science in Business or Multidisciplinary Studies (AS) degrees or any bachelor's degree program.
Note: Courses taken with an approved degree program are financial aid eligible.
Curriculum
What You'll Learn
- Demonstrate techniques to accurately and professionally convey business information through various written and oral communication techniques.
- Explain the ethical goals of business communication and customer service in support of diverse peers, clients, and professional groups.
- Discuss the communication challenges and impacts created by the changing professional cultural landscape.
- Describe when and how to use the various methods of communicating in the digital world.
Certificate of Completion Courses: (12 credit hours)
(Click a course name below to view course details).
This course will provide students with an understanding of the importance of exceptional customer service across all touch points to attract and retain customers. Students will gain appreciation of essential customer service skills including: identifying customer needs, developing an attitude of service excellence, providing positive interaction through effective oral, social and non-verbal communication, relationship building, and service recovery of dissatisfied customers. Students will develop strategies to determine how exceptional problem-solving impacts customer satisfaction, business profitability, and employee engagement in the workplace. Prerequisite any Communication Course at the 100 or 200 level.
This course introduces foundational communication skills for business and professional situations. Emphasis is placed on the skills of developing effective workplace relationships, collaborating with others in groups and teams, and presenting information to meet audience needs.
Cultural differences have profound effects on communication. This course examines communication challenges that arise from cultural diversity and explores ways to effectively address those challenges to create more inclusive workplace environments.
This course explores the practical application of technology tools that facilitate creating and communicating information in a digital environment. Topics include the creation of basic documents, presentations, videos and web pages. This course also covers social networks, digital research, online collaboration, communication etiquette, online privacy and security.
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