Leadership Essentials Certificate of Completion
This certificate focuses on enhancing leadership skills and improving effectiveness in the workplace. Students learn how customer-centric and servant leadership practices contribute to organizational success. Students who complete the courses will develop a set of tools for optimizing their leadership effectiveness in ethical decision-making, emotional intelligence, innovative leadership practices and conflict resolution. Students will also gain perspective on how building strong teams can lead to greater profitability for the organization.
Curriculum
What You'll Learn
- Explain fundamental management and leadership principles.
- Describe environmental factors affecting business operations.
- Identify how different management functions work together to achieve organizational goals.
- Demonstrate communication skills for leadership.
- Analyze information to make data-driven decisions intended to improve business outcomes.
- Identify leadership best practices that improve team performance.
Certificate of Completion Courses:
(Click a course name below to view course details).
This course focuses on enhancing leadership skills and improving effectiveness in the workplace. Students will explore various topics, including ethical decision-making, emotional intelligence, innovative leadership practices, conflict resolution, and effective leadership tactics. Through interactive exercises and case studies, students will learn to apply these skills in real-world scenarios. By the end of the course, students will have developed a set of tools for optimizing their leadership effectiveness. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
In today's competitive business environment, leaders need to adopt a customer-centric approach that prioritizes the satisfaction of both internal and external customers to drive organizational success. This course will focus on customer-centric and servant leadership, which create a positive work environment that fosters employee satisfaction and engagement, leading to increased customer satisfaction, loyalty, and business growth. Students will learn customer-centric and servant leadership principles and practices and how they contribute to organizational success. Students will also explore how building strong teams can forge the service-profit chain, leading to greater profitability for the organization. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
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