Operations and Performance Management Certificate of Completion
At completion of this certificate, students will be familiar with operations management principles and the technologies and tools used in operations, risk management, and continuous improvement strategies. They will be equipped to apply the skills they have acquired to enhance their workplace operations. Students will understand the value of and principles of performance management and have a ready set of tools to support employee development and improve employee performance.
Curriculum
What You'll Learn
- Explain fundamental management and leadership principles.
- Describe environmental factors affecting business operations.
- Identify how different management functions work together to achieve organizational goals.
- Demonstrate communication skills for leadership.
- Analyze information to make data-driven decisions intended to improve business outcomes.
- Identify leadership best practices that improve team performance.
Certificate of Completion Courses:
(Click a course name below to view course details).
This course focuses on ways to optimize business operations by examining the impact of factors like environment, organization, technology, and leadership. Students will learn about technologies and tools used in operations management, risk management, and continuous improvement strategies for operational excellence. Upon completion of the course, students will be equipped to apply the skills they have acquired to enhance their workplace's operations. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course covers key aspects of performance management, including performance appraisals, coaching, reward and recognition systems, and Key Performance Indicators (KPIs). Students will learn the value of performance appraisals, the role of coaching, how to evaluate reward and recognition systems, and the use of KPIs for performance improvement. Upon completion, students will understand performance management principles and the tools needed to support employee development and improve employee performance. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
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